Privacy Policy

Last Updated: December 2025

1. Introduction

Compel Innovations Ltd ("Company", "we", "us", or "our") operates the Sokoo mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this Privacy Policy carefully. By using Sokoo, you consent to the collection and use of your information as described in this policy.

2. Interpretation and Definitions

Definitions

  • Account: A unique account created for you to access our Service
  • Application: The Sokoo mobile software application
  • Device: Any device that can access the Service such as a mobile phone or tablet
  • Personal Data: Any information that relates to an identified or identifiable individual
  • Service: The Application and all related services
  • Usage Data: Data collected automatically from use of the Service

3. Information We Collect

Personal Information

When you register for and use Sokoo, we may collect:

  • Mobile phone number
  • Full name
  • Email address (optional)
  • Device information (model, operating system)
  • Transaction history
  • Payment information

Usage Data

We automatically collect certain information when you use the app, including:

  • IP address
  • Device type and unique device identifiers
  • Operating system version
  • App usage patterns and preferences
  • Time and date of access
  • Crash reports and performance data

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related information
  • Send you technical notices, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations and regulatory requirements
  • Personalize your experience and provide content relevant to you

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processors, telecommunications providers)
  • Legal Requirements: When required by law, regulation, or legal process
  • Safety and Security: To protect the rights, safety, and property of Sokoo, our users, or others
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

Transaction records are retained for a minimum of 7 years as required by financial regulations in Ghana.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your account (see Account Deletion)
  • Withdraw consent for data processing
  • Lodge a complaint with the relevant data protection authority

9. Children's Privacy

Sokoo is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Company: Compel Innovations Ltd
  • Email: compelinnovations@gmail.com
  • Website: sokoo.app